Privacy Policy

Last updated: August 31, 2025

Welcome to Rapuzzle.com! We love sharing puzzles, brain‑teasers, game ideas, and clever puzzle boxes with curious minds around the world. Your trust matters to us, so we’ve written this privacy policy in plain language to explain what information we collect, how we use it, and the choices you have regarding your data. If anything is unclear, feel free to reach out to us at rachel@ballourdia.com.

1. Information We Collect

We gather two main categories of data:

Information you provide directly – When you create an account, sign up for our newsletter, submit a puzzle solution, or contact us via the form, you voluntarily share your name, email address, and any other details you choose to include.
Automatically collected information – As you browse Rapuzzle.com we receive technical data from your device and browser, such as:
- IP address
- Browser type and version
- Operating system
- Pages visited, time spent on each page, and referral URLs
- Device identifiers (e.g., mobile device ID, if applicable)

2. How We Use Your Information

We process the data we collect for the following purposes:

Provide and improve our services – Deliver puzzle content, manage user accounts, and maintain site functionality.
Communications – Send newsletters, updates about new puzzles, promotions, or important policy changes. You can opt out at any time through the “unsubscribe” link in each email.
Personalisation – Recommend puzzles and games based on your browsing patterns and saved preferences.
Security and fraud prevention – Detect suspicious activity, protect against hacking, and enforce our terms of use.
Legal compliance – Preserve records required by law and respond to lawful requests from authorities.

3. Cookies and Similar Technologies

Cookies are small text files placed on your device to help us recognise you and enhance your experience. We use three types of cookies:

Essential cookies – Required for core site functions such as login sessions and security checks.
Performance cookies – Collect anonymous usage statistics so we can understand which puzzles are most popular and identify any technical issues.
Targeting/advertising cookies – Remember your preferences for ads shown on Rapuzzle.com and on partner sites.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from logging in or using certain features.

4. Analytics Services

We work with trusted analytics providers (currently Google Analytics) to gather aggregate, non‑identifiable data about site traffic. These services set their own cookies and may collect your IP address in a truncated form. The information helps us understand how visitors interact with our puzzles, improve load times, and shape future content. No personally identifiable information is shared with analytics partners.

5. Advertising and Affiliate Partnerships

Our site may display ads from reputable networks (e.g., Google AdSense) and promote affiliate products related to puzzles, games, or brain training. These third parties may use cookies or device identifiers to deliver relevant ads and track click‑through performance. We do not sell your personal data to advertisers. If you prefer not to receive tailored advertising, you may opt out through the Google Ads Settings page or your device’s advertising preferences.

6. Data Security Measures

Protecting your information is a priority. We implement a combination of technical and organisational safeguards, including:

Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers.
Regular security patching and software updates.
Restricted access – only authorised staff members need to view personal data, and they are bound by confidentiality agreements.
Routine vulnerability assessments and penetration testing conducted by independent security specialists.

While we strive for robust protection, no internet‑based service can guarantee absolute security. If you suspect unauthorized use of your account, please contact us immediately.

7. Your Rights and Choices

Depending on where you reside, you may have certain rights under applicable privacy laws (e.g., GDPR, CCPA). These rights include:

Access – Request a copy of the personal data we hold about you.
Correction – Ask us to correct inaccurate or incomplete information.
Deletion – Request erasure of your data, except where we must retain it for legal or operational reasons.
Restriction – Limit how we process your information.
Portability – Receive your data in a commonly used, machine‑readable format.
Objection – Object to processing for direct marketing or profiling purposes.

To exercise any of these rights, please email rachel@ballourdia.com with a brief description of your request. We will respond within thirty (30) days and may ask for verification to protect your privacy.

8. International Data Transfers

Rapuzzle.com is hosted on servers located in the United States. If you access the site from outside the U.S., your information may be transferred to, stored, and processed in the United States or other jurisdictions that provide an adequate level of data protection. We use standard contractual clauses and other approved mechanisms to ensure that your data remains protected during any cross‑border transfer.

9. Changes to This Privacy Policy

We review our privacy practices regularly. If we make material changes—such as adding new data uses, incorporating new services, or updating legal requirements—we will post a revised policy on this page and update the “Last updated” date at the top. For significant changes, we may also provide a notice via email or an in‑site banner.

10. Contact Us

Questions, concerns, or requests about this privacy policy or your personal data should be directed to our Data Protection Officer:

Rachel Ballourdia
Email: rachel@ballourdia.com

Thank you for trusting Rapuzzle.com with your curiosity. We’re committed to keeping your information safe while you enjoy the world of puzzles, games, and brain‑teasers.